Refund policy

At YnV Florals, all arrangements are handcrafted to order using fresh, seasonal flowers. Due to the perishable and custom nature of floral products, all sales are final.

Fresh Floral Arrangements

Returns and refunds are not accepted on fresh flower orders once they have been delivered or picked up.

If you believe your order arrived damaged or does not reflect what was ordered, you must notify us within 24 hours of delivery or pickup.

To report an issue, please contact: ynvlifestyle.floral@gmail.com

Please include your order number, clear photographs of the arrangement, and a brief description of the issue. Each claim is reviewed individually. If a fault is verified, YnV Florals may offer a replacement or store credit at its sole discretion. Refunds are not guaranteed.

Custom, Event & Holiday Orders

All custom designs, event florals, and holiday or limited-edition collections (including Valentine's Day and Mother's Day) are final sale and are not eligible for refunds, exchanges, or cancellations under any circumstances.

Non-Floral Products & Add-Ons

Non-perishable items such as vases or accessories may be eligible for exchange only if they are unused, in original condition, and reported within 48 hours of pickup or delivery.

Cancellations & Order Changes

Once an order has entered production, it cannot be cancelled, refunded, or modified. Please review all details carefully before placing your order.

Delivery & Pickup Responsibility

YnV Florals is not responsible for incorrect or incomplete delivery information provided at checkout, or for orders left unattended after delivery.